Sales and service management software

What is sales and service management software?

Here is two separate terms… sales and service. So  in order to define sales and service management software we can say that sales and service management software is that software by which a company or organization manage both of its sales and service function. The software integrates both functions in one single platform.

Goals of service management software

Overall goal of service management software is increase revenue of a company and improve overall customer satisfaction. Effective planning ensures technicians handle customer problem in due time.

Mobile business in Bangladesh

One of the most profitable business of recent time is mobile sale and service. According to Bangladesh regulatory commission current mobile users in Bangladesh are 128.281 millions or 12 cores 82 lacs eighty one thousands. Please visit the site http://www.btrc.gov.bd/content/mobile-phone-subscribers-bangladesh-january-2017. In other words two-thirds of population are now using mobiles. So you can see how promising and lucrative mobile business market in Bangladesh .

Unlocklive contribution to develop a sales and service management software:

To run a profitable and successful mobile business in Bangladesh you need a simple but a detail sales and service management software. And here comes the unlocklive to present you with affordable price a sales and service management software to run your mobile business most effectively and profitably. Before going in details I want to give a some important features of the software.

1. Manage a detail inventory.
2. Create sales order and print sales invoice instantly.
3. Create service order and print service order memo.
4. Generate or print different types of important reports for example service summary, service details, sales summary, sales details.
5. Track customer service status by job number
6. Monitor progress of mobile engineers work.

Unlocklive sales and service management software in details:

Now I will discuss in details different features and functions of this software. This software has five modules:

1. Settings
2. Servicing
3. Sales
4. Purchase
5. Report

Settings module:

By this module you can manage users, create user, mange items, and manage customers. First manage users. Users are actually who will operate or run the software. With this feature you can view every users, edit an user or delete him.

You can also create new user:

Like user from settings module you can create new items, mange all of your items. There are two types of items. One is sales items and the other is service items. Sales items are those items that you  make direct sale to customers. And service items are mostly accessory items like battery, display etc.

You can create customers from this setting module. Like item or user you can also manage customers from section. That is you can get details of a customer from the manage customers part.

Servicing Module:

By servicing module you can create a service order by customer. 

As soon as you click on the service icon of the software you will see a form like above. Then fill out the form and click on the submit button. You will get a service order memo. You can print the memo and give to customer. From the above form you can see a Job number. Please see just top right corner of the screenshot. This job number is very important for order tracking. By this job number you can search and get status of the service order by customer. That is you can monitor ongoing servicing of the product delivered to you by your customers.

Sales Module:

With this module you can sale products. When you click on the sales module of the software you will get a sale entry form like below:

By filling out customer name, phone, email address, item name, quantity when you click on the submit button you will get a sales order invoice.

Purchase module: Basically this is the main inventory of the software. From this part you can see how many of your total items both sales and service items left in the inventory. You can get detail information of a particular item from manage purchase section. 

You can also create new purchase order to enter a new item into your inventory. Other feature of the purchase module is whenever you sale a item either sale or service item this inventory will be updated dynamically. For example if you sale a product for example Samsung GT i9250 the remaining quantity of the product will updated in the inventory automatically.

Report Module:

with this module you can get four types of reports. Service summary, service details, sales summary,sales details.

These reports are very important for your to know how is business in going on. Is it making profit or making loss?

In summary unlocklive sales and service management software is a web based sales and service management software where there are no costs for setting up an IT infrastructure or maintenance of the same.